"Let another praise you, and not your own mouth;
an outsider, and not your own lips." -Proverbs 27:2
Following is a letter of recommendation from a
doctor in Atherton, CA.
A little background first: The owner had his first generator, a
Coleman 10000, installed several years ago by a generator technician from a
local company. This generator, though a solid performer, was installed without adequate
ventilation and was underpowered for the owner's needs. The technician who installed
it moved out of state in 2005, so the owner spoke with a different technician
from the same company, who convinced the owner to upgrade to a higher
capacity generator as well as upgrade the ventilation. When this generator routinely failed to start
and would not even provide the power of his old generator, the owner called the
generator company for help repeatedly. That company then sent out different technicians a few times to make
adjustments, some of which made things worse to the point that the generator wouldn't start
at all. Eventually, the generator company stopped responding to
the owner's calls. Then the owner called AAAA Generator
Looking over the installation, I could see
several problems. It turned out that the new, "upgraded" generator was
actually a weaker, smaller, lighter and louder (non-enclosed) Yamaha
portable 12000 generator (this gets somewhat technical, so some may want to
skip to the next paragraph). After putting aside the model numbers and
focusing on their actual output, a little research showed that the owner's first and second
generators were both rated at about 8kW continuous power on natural gas. But
because the Yamaha had had its natural gas conversion kit poorly installed, it
was only capable of about 7-7.5kW, so it was actually less powerful
than the owner's first generator! Not only that, but the higher sound levels produced by
the enclosure-less Yamaha were in violation of the local sound ordinance, so it
couldn't be legally run anyway. Also, the ventilation that had been installed
was rated at 300cfm, while the Yamaha required about 800cfm, so there was still
quite a heat issue. Nobody likes to be the bearer of bad news - my hands were shaking
as I delivered the bad news to the
owner who had already been through so much. But he took it in stride and simply asked me to fix it.
No one that the owner had hired previously had
contractor's license nor bond but now he would see what a difference it makes
when you hire licensed professionals. We removed his existing, woefully
underpowered generator and what he called "ugly" ventilation. We then installed a generator
with over twice the capacity of his old one, which ran at roughly 75-80% when
under full load (ideal). We also used custom ventilation that allowed us to
increase ventilation without damage to the building's
aesthetics (in fact, we restored his roof where the old, underpowered
ventilation had protruded). The new ventilation actually far surpassed the requirements of the new generator
so there was no longer any heat issue. The owner later even went around his property
with a decibel meter and confirmed that he was no longer in violation of the
local sound ordinance. We also did some additional custom lighting work at the
customer's request. At the end of it all, he wrote me a very nice letter
special meaning to me. I carry it with me:
The following letter is from one of our very satisfied rental customers.
August 23, 2011
I have had the privilege to meet Michael over the phone.
Since our first introduction about 6
years ago, Michael has been diligent and specific to meet our needs for the
capacity of energy we needed for this particular event.
Michael and his staff at AAAA Generator Services have returned my
calls and e-mails promptly as well as being very flexible with changes after
changes throughout the weeks.
Michael has been very patient even with my last minute changes without
responding with any grief. His
determination was focused solely on what we needed and the time that we
On the actual day of the event Michael was there earlier than I had
asked him to be there which was comforting and placed it exactly where we
He not only set it up for us but also
gave me the quick rundown of how the generator functions and things to look
out for. He tested each pigtail
connectors as well as the powerbox through his meter to make sure that each
adaptor had current and did not leave until he was satisfied that they all
The following day Michael was once again on time and did not need our
help to load himself up and haul his equipment away.
We ended it with a good shake of hands for a job well done and a new
resource for generators and other equipment that AAAA Generator Services has
I truly recommend AAAA Generator Services for his faithfulness to our
cause and especially to Michael and his team for going the extra mile for
us. Michael had made it easier for me to focus on all other matters in our
Reverend Ernesto Sanchez
Victory Outreach Salinas, California
Thanks Michael, we really
appreciate you helping us out at the last minute. I am glad you had
availability on Saturday, because the power went out on Monday.
Fortunately, the generator kicked on as it was supposed to.
Thanks so much for your excellent service and "can do"
attitude. Very refreshing !!
The performance of your team was impressive -- if I
can vouch for your performance in any instance let me know!
I'm pleased to have made your acquaintance -- You'll
be the first I call when I have a problem with the generator.
PG&E was off yesterday for 6-8 hours at our house, but
generator kept us comfortable.
We appreciate the luxury...
And the neighbors were calling us for help
AAAA Generator Services did a thorough quality job, all
the way from the quote through completion. They addressed the details,
handled challenges as they arose, and were great to work with. It’s a
pleasure to find a company that takes pride in its work.
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